The Fine folks at MediaPost have shared videos from the OMMA presentations.
Here is: Retargetingto Scale
Author Archives: Seiche
Stanford Accel Online Advertising Symposium – Sir martin: We’re Not Dogs to be Kicked
Last Wednesday (2/25/09), I spent part of the day at Stanford University to check out the 15th Annual session – The Delta Conference: The Impact of 2008’s Dramatic Events on the World of Digital Media and Technology.
Much of the event was unmemorable until Sir Martin came up to the front of the room. Sir Martin should have been the keynote. He spoke in plain English about how the economy was doing and about businesses making a profit, i.e. organic revenue growth versus finance schemes. Not that he is any slouch in using the capital markets to buy growth or access to new technologies…just an interesting choice of how to view it all. Still, Sir Martin Sorrell packed a refreshing wallop talking about the state of the global economy, the advertising industry and even WPP (disclosure: I am currently affiliated with a WPP-owned agency Grey Advertising).
Highlights
- Global Economy. While upbeat, he likened the recession to the Enlgand in the 1970s when there was just a 3-day work week.
- State of the Ad Biz. Sir Martin expressed amazement that for clients in grave financial situations, long-standing relationships often don’t matter saying, “We’re Not Dogs to be Kicked.” Though he did mention surprise that better-capitalized media companies were feeling that familiar pinch that agencies know with the recent call for 120-day payment terms. He continued saying that business has changed and it’s “not about the creative but the application of technology.”
- Analytics. He specifically talked about the rationale for the recent Omniture strategic alliance (including $25MM investment) and TNS (parent of Millward Brown, Dynamic Logic and others) as evidence of the kind of analytical capabilities and consumer insight that would be a bigger part of WPP in the future.
- Technology. In reference to the acquisition of 247Real Media, Sir Martin curiously pointed out that they couldn’t afford Doubleclick so they bought “the poor man’s choice.”
- VCs & PE Firms.A financial industry “winnowing out” is underway because in the past these firms have far fewer exit opportunities for their investments. In the past, they haven’t admitted their mistakes and just sold them off to the next buyer (greater fool theory). Sir Martin said “the music has stopped,” and the business climate has changed. Specifcally, he mentioned that ad revenue that was more concentrated will now be more fragmented and there will be a Darwinian culling out.
- Google as “Frenemy”. A question from the Silicon Valley audience mentioned his oft-quoted comment from 2007. He noted that while Google was previously gesturing towards providing their own agency services, with revenue now down and capital tight the reach up the food chain has diminished (from small advertisers doing search to large advertisers doing branding). This seems to have led to changing attitudes. He left it as the relationship is now of, “a friendlier frenemy”.
Low Points
- Gratuitous and obsequious name-dropping.
- Annoying Stanford MBA students. NOTE: table-hopping interrogation is not a recommended networking technique.
- Most of the other sessions.
Why the Click Is the Wrong Metric for Online Ads
Story in AdAge by Abbey Klassen. Amazing that in 2009 this is still being written about….the comments even more telling. Here’s mine:
Wow. It’s great that this issue is being raised. However, this is nothing new. Same story since the Web 1.0 days as this could have been written over 10 years ago…actually, I did in the Lilypad white paper!
The twist today is that too many so-called online “marketers” either protesth too much (like the effect of branding but want to pay like performance) AND/OR opt for the easy way out and fallback on search – a FUD mentality. The former is solved by better media-side negotiating and the latter by training and education.
It is called branding and it’s about way more than measuring clicks.
RSS Advertising Part I – Cat & Mouse
Why RSS Advertising?
So, it has been decided that you want to target that hard-to-reach segment. The one that hates advertising and doesn’t click anyway. RSS advertising with in-feed ad networks like Pheedo show great promise at reaching these folks; more interesting is that they seem to be getting them to respond at significantly higher rates. Measurement on the other hand is still a bit dicey.
They’re Just Not that Into You
RSS has taken off and in a sense has enabled publishers to cannibalize themselves by allowing access to their content in a largely ad-free environment. Almost all major media now have at least one feed and many have multiple feeds – some even personalizable. Being able to avoiding ad-cluttered Web sites is part of the RSS appeal: think 100% signal with 0% noise. Clearly,
Newspapers…Tragedy, Irony and Reinvention Opportunity
Nolter offers a high-level look at the financial problems and opportunities facing the newspaper industry today. A couple of interesting themes emerge in the article that beg for a closer look, namely the FCC’s curious 180-degree turnaround and the concept of ephemeral media brands as valuable assets; there are even a few pithy quotes from the venerable Dave Morgan of RealMedia and Tacoda.
Nolter raises the very interesting notion that the previous FCC policy to regulate local media is becoming passe.
The cost of doing business is the same if not higher for newspapers (labor + newsprint) yet the revenues are long gone. Saddled with debt from propping up their businesses, they are now dropping like flies and clearly getting very desperate. Many newspaper companies will be forced to offer online-only products, limited print runs and some may shut down altogether.
Ironically, these same high-minded voices that prompted the FCC’s inane rules to begin with are now actually suggesting that local TV/radio stations buy the newspapers to keep them in business! Apparently, it is now OK to consolidate operations within a local market because of journalism’s higher-purpose not to mention saving jobs. Considering the political bent of the soon-to-be-unemployed highly-unionized newspaper manufacturing workers and journalists, one can guess what the the new do-gooder administration will do next. Prepare for the sappy journalism paeans and the FCC’s rules to lighten up, if not more creative government-bailout schemes for the well-connected.
Trusted Brands
The other really interesting aspect brought up by Nolter is the actual value of newspaper’s brands.
Specifically, it’s the credibility and trust borrowed from their traditional offline business. All those years of news reporting did have an impact – inuring or accruing to the the newspaper’s brand equity. From a financial analysis standpoint, such branding is often associated with that balance sheet intangible – goodwill. While it is true that technically, goodwill is just the difference between book value and market value these media brands haven’t disappeared either nor has their connection to their locales either. It is true that their prospects have both worsened and capital has become scarcer at the same time. Clearly, not a good place to be.
However, there is an arbitrage upside. Many have already gone negative in terms of goodwill, yet this has made them into financial targets. In the online media business, a newspaper’s brand name is probably their biggest asset and very bankable to both advertising agencies, local marketers and local audiences. Yet, to tap that online brand equity without being dragged down by an business model – the old management culture, legacy infrastructure needs to go…fast. The sclerotic thinking and corporate culture’s that allowed such obsolescence to exist are going to feel it. Expect more unusual bedfellows in creative destruction type deals, like Sam Zell and Tribune as well as Carlos Slim’s debt/warrant financing of The New York Times.
With newspaper jobs and all the associated votes now at stake, the diversity of media ownership pabulum is going to go out the door. It seems that minimal FCC regulation 10-15 years ago would have allowed the consumer and the marketplace to sort out this mess – not Congress, the FCC and ultimately the taxpayer.
All told, this situation brings to mind the classic Ted Levit business school case-study, Marketing Myopia. Levit’s article on the railroad industry of the 50s was spot-on; it spawned the thought-provoking question for managers and owners – what business are they really in? For railroads, it wasn’t the physical trains or railroads. Instead, it was providing transportation for their industrial customers. That was the problem that the railroad companies solved for their customers and therefore the “solution” they essentially sold.
Turns out for newspapers, their business is really the news and not the paper part.
Comparing Visits & Clicks…
- Determine the Purpose. If the marketing objective is performance-oriented, or post-click engagement is essential then you are on the right track. However, if your campaign is focused on a branding objective, how important is it really to get numbers to match?
- Choose your Measures. Which measures make sense? Stefane Hamel provides a good backgrounder on Instances vs. Visits. If you are in the paid display advertising/non-search business then most likely clicks and visits are closest; unique clicks and visits/visitors even better. If you are working with search, instances may make more sense…view-through offers even more insight on post-click engagement.
- Leverage Standards. The Internet Advertising Bureau (IAB) & Web Analytics Association (WAA) are probably the most relevant industry groups that are working on measurement standards; terms and definitions vary.
- Manage Expectations. The reality is that numbers from different systems are unlikely to match; there are a variety of reasons but to make a long story short, they won’t match without serious integration and that has not yet happened. However, the recent announcement of a multi-faceted strategic alliance between agency holding group WPP & Omniture is very promising.
- Baseline. Given #1, the best alternative to is to create a simple baseline, e.g. an average over a safe period of time, e.g. a week or a month.
- Drop-off/Match. Breathe deep – acknowledge the causes are most likely latency, clickthrough URL parameter coding, landing page tag placement, application filters and counting methods that may never be in sync.
- Test & Debug. Understand that campaign trafficking and set-up processes are rife with glitches…clients, creative shops, media agencies and publishers rarely have the staff, or luxury of training to make all of this work flawlessly all of the time. One could spend significant quality time on process engineering these tasks.
Charlene Li: The Future of Social Networks
Charlene Li formerly of Forrester and author of Groundswell (with colleague Josh Bernoff) gave an interesting talk at the SF AMA meeting held at Adaptive Networks in SOMA: The Future of Social Networks.
While it started off a bit slow, with an new agey: “Social Networks will be like Air” it got better. Overall, Charlene’s comments were very thoughtful though anecdotal at times but ultimately practical…she also did a good job of “crowdsourcing” and engaging the group of attendees.
“Nice-to-have” would have liked more formal research to back-up some of her propositions; granted, social media is likely to evolve for a while as a medium and marketing channel. Though the venue was a bit small and stuffy there were plenty of snacks to be had. All told, for $50 it was just this side of worth it.
The presentation deck is also available here:
The Future of Social Networks
Dueling Banjos: Reconciling Uniques from Advertising to Site Metrics
For firms and folks that are dependent on site metrics tools (Omniture, Coremetrics, Google Analytics, WebTrends) to validate or measure the impact on a site from online advertising (take your pick of agency ad servers), Andy Greenberg’s recent article about Omniture may be of interest.
Andy’s point about the site metrics application being used to gauge the effectiveness of online advertising raises some serious marketing questions. I’ve personally been working on this on and off myself going back to the Web 1.0 days. Our boutique digital agency Streams Online Media Development’s developed the seminal online marketing tracking tool Lilypad to some industry fanfare. Reconciling these numbers today reminds me of the old Dueling Banjos tune.
Clearly, each tool bring their own technical process for counting and what is important to emphasize. Like how guitars and banjos are just plain different, so are ad servers and site metrics tools. Yet, well-intentioned people may still want to try to make them match.
As such, many of us continue to wrestle with these resulting issues…but at some level, unless your advertising campaign (paid media) is being measured on response – the benefit of harmonious tracking is academic. It i certainly safe to say that simpatico metrics does not always add value to the marketing.
Some initial thoughts:
- Agency Ad Server-Side. Tools like DFA’s Spotlight offer landing page tracking – assuming there are no site limitations on 3rd party cookies (privacy concerns abound). However, this tool does not allow for total unique clicker tracking other than a proprietary sample-based approach. Others like Mediaplex and Eyeblaster offer this feature (mostly used for reach and frequency) while Atlas offers a sample-based approach with an total unique count available for an additional fee.
- Metrics Tool-Side. Landing page tracking via a method of inserting query parameters into ads (Omniture/HitBox allow this). More interesting are advanced integrations, like Omniture’s Genesis show promise – such tools help sites manage the many tags and cookies from the various technology service providers out there – potentially enabling the comparison of apples-to-apples. Actually this approach is not entirely new, RealMedia’s Privacy Proxy Module for the Media side offered this kind of functionality years ago – alas, many media companies didn’t get it.
- Universal Cookie. Common unique cookies across networks, medis sites, agencies and clients seems Utopian and unrealistic but would alleviate a lot of these challenges.
More to follow…
If a Tree Falls in a Forest…
…and they don’t see your ad. Did it impact your brand?
Which tool is being used for ad effectiveness research can help answer the age-old, “If a Tree Falls in a Forest” riddle that relates to ad effectiveness in online media. Such online research has come along way since studying it with Professor Stasch back at Loyola’s GSB.
A question from Cindy on the WAA forum that struck close to home:
Logic is a good product, but there may be certain campaigns or
initiatives that would be better served by a similar vendor.
Any ideas are welcome.”
At GSF, we found that recruitment for media research is an ongoing challenge spanning study design, questionnaire development, funding, media partner alignment, statstical significance, recruitment technicalities and results preparation.
Especially thorny is achieving statistical significance when recruiting a target audience that is the least amenable to being surveyed. However, clients need this information often for internal financial modeling as well as the marketing value. Some findings:
- After three quarters of Dynamic Logic (a Millward-Brown and therefore WPP company like GSF) and a pure-intercept basis; InsightExpress offers a similar approach; it was decided that we pass on more of the same.
- ComScore offers a combined panel-based and intercept service leveraging similar control vs. exposure methods (BrandMetrix & CampaignMetrix). Sounds very promising.
- Nielsen offers a solution in this vein also but has a somewhat smaller (but growing) panel; they did offer an interesting post-exposure email option that was novel.
ComScore shows alot of potential for a number of reasons: one interesting by-product of the panel-based approach is the potential to understand the context of what users were doing before and after being exposed to an advertising message – in addition to clickers. For example, what is the likelihood of a trademarked or category search or visiting the target brand’s Web site after being exposed? Turns out quite high.
For some background on what you can do with this (and handy industry benchmarks) be sure to check out their “Whither the Click” white paper from last December.
Good luck Cindy!
Retail Online Media still Under the Radar
Happy New Year! Very interesting piece by Christopher Vollmer in Strategy & Business, Major Media in the Shopping Aisle. Since my background spans retailing (offline at Walgreen’s) and online media (agency, media and ad server software side) this caught my eye while browsing in Borders last night on Michigan Avenue.
However, S&B did not dig very deep! They totally missed the nascent Retail Online Media programs out there for a few years now and continuing to grow. Such promotion and merchandising act as the front-line tactic for achieving retail sales. I had the opportunity to learn this up close and personal while I was in store operations with Walgreen’s early in my career…it is also probably why I chose to focus on marketing while attending Loyola’s GSB.
On the other hand, it’s understandable and not likely that Walmart.com, Sam’s Club and CVS others are looking for trade coverage while they work out the kinks in these very high-margin (advertising) programs. These programs are akin to store circulars and local co-op ads (think Intel isnide or auto delership ads) but online; they are methodically bringing a brand message to targeted consumers as they are proceeding down the purchase funnel. For CPGs, the main media partner is their retail distributors and the funds are pulled from co-op marketing, MDF (market development funds) or trade allowances.
Retail online media is still under the radar although firms like Triad Digital Media are expanding the possibilities. Triad is a fast growing unit of MARS Advertising and functions like a rep firm, ad ops service provider and production studio rolled into one.