Category Archives: agency analytics

Piwik: Alternative Analytics Presentation in Chicago

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Yours truly will be presenting, “Piwik: An Analytics Alternative,” a short presentation at this year’s Open Analytics Summit at the City Winery in Chicago on March 27th.

OAS is for Developers, Engineers, Data Scientists, CMOs, Data Analysts, CTOs, Architects, Brand Managers, and anyone passionate about open source technologies, big data, or data analytics. My presentation will be particularly interesting to digital marketers, enterprise technologists, Web analytics practitioners and others that are interested in a viable way to provide solid measurement while removing Google from their Web analytics stack.

Full Schedule and Register

If there is interest, I’ll post the presentation here as well.

Well, How did they Get Here?

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For those who know me, the notion of online media measurement and Internet ad performance has been an interest since the Web 1.0 days. With the 1995 launch of Lilypad by my old firm, Streams Online Media Development, we set out to offer the industry and our clients tracking software that could tell just how people were finding their Web site. Heck, I wrote what we found in the Lilypad White Paper.
Good News
I recently saw a demo of a very promising service that tracks latent branding (viewthrough) from online publicity sources. The methodology makes sense and that means it is now possible to see, how they got there. It is also patent-pending.
Using this novel approach, accountability and quantifiable results is no longer then domain of paid online media. Earned and social media can be monitored and probably in your existing site metrics tool, too. Yes, you read correctly: view-through from unpaid mentions – regardless of source and sans le click. Whether from news stories, Facebook, Twitter, long-tail blogs or YouTube video AND without the user clicking on a parameter-embedded hyperlink (old 80% reliable). The same methodology could also validate paid media placement in some situations.
End-to-End Attribution?
With this novel and unprecedented solution, the most measurable and accountable medium will better allow apples-apples comparison’s of media effectiveness spanning paid marketing channels: affiliates, search, display email and of course offline measure engagement, conversion events, etc…It then becomes potentially possible to view the various touchpoints and even optimal sequence that bring consumers to make purchase or other tangible decisions.
Predictions
The Winners will be savvy public relations/media relations firms with an online bent and corporate PR departments and even the cottage industry of social media experts…assuming they are delivering results. The Losers will be ineffective providers and probably search gurus.
Why? The real rainmakers will finally have definitive quantitative proof of the value of their efforts…those living off the last click…not so much.
Analytics teams should brace themselves for having more on their plate.

Chicago Analytics?

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I’m always interested in connecting (and reconnecting) with colleagues in the Chicago area; especially those working in the crazy field of online measurement. The other day I received an urgent request from Meetup.com, warning that the Chicago Data and Strategy Consortium meet-up was about to be canceled! So, I volunteered myself to prevent that from happening…

Lincoln Park Lagoon looking southeast.

Why? I personally, would like to see an informal group of professionals working in this nascent field that isn’t always served by other local groups like Chicago AMA, CIMA, national groups like IAB, OPA and the more software-oriented or social/networking groups. Ideally, less drinking and more learning. Thin overhead and easy to manage…maybe even invitation-only?

In what areas of analytics and research are people interested?

Contact me and let me know what you think…we’re all busy people and all at different stages of our respective careers.

http://www.chicagoanalytics.org

Comparing Visits & Clicks…

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In this business, we often get distracted by technologies on the way to the business ends they are supposed to help achieve. The purpose of this post is to outline a basic process that should shed some light on the very thorny issues involved when comparing numbers derived from agency-side ad servers like DART aka DFA and client-side site metrics tools like Omniture.

Complicating matters is a situation whereby landing page tracking by the ad server cannot be implemented. What to do?
  1. Determine the Purpose. If the marketing objective is performance-oriented, or post-click engagement is essential then you are on the right track. However, if your campaign is focused on a branding objective, how important is it really to get numbers to match?
  2. Choose your Measures. Which measures make sense? Stefane Hamel provides a good backgrounder on Instances vs. Visits. If you are in the paid display advertising/non-search business then most likely clicks and visits are closest; unique clicks and visits/visitors even better. If you are working with search, instances may make more sense…view-through offers even more insight on post-click engagement.
  3. Leverage Standards. The Internet Advertising Bureau (IAB) & Web Analytics Association (WAA) are probably the most relevant industry groups that are working on measurement standards; terms and definitions vary.
  4. Manage Expectations. The reality is that numbers from different systems are unlikely to match; there are a variety of reasons but to make a long story short, they won’t match without serious integration and that has not yet happened. However, the recent announcement of a multi-faceted strategic alliance between agency holding group WPP & Omniture is very promising.
  5. Baseline. Given #1, the best alternative to is to create a simple baseline, e.g. an average over a safe period of time, e.g. a week or a month.
  6. Drop-off/Match. Breathe deep – acknowledge the causes are most likely latency, clickthrough URL parameter coding, landing page tag placement, application filters and counting methods that may never be in sync.
  7. Test & Debug. Understand that campaign trafficking and set-up processes are rife with glitches…clients, creative shops, media agencies and publishers rarely have the staff, or luxury of training to make all of this work flawlessly all of the time. One could spend significant quality time on process engineering these tasks.
Seems simple enough, right? Easier said than done!